Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you must return the same item that we shipped to you, in the same condition in which you received it, unworn or unused, with tags and original packaging where applicable. You’ll also need the receipt or proof of purchase. We inspect returned items against our item-specific records before approving a refund. If your item arrived damaged, defective, or not as described, please contact us promptly so we can review the issue.

To start a return, you can contact us at dollplaza@vintagedollplaza.com. Please note that returns will need to be sent to the following address: 

Vintage Dollplaza

PO Box 5329

Fullerton, CA 92838

If your return request is approved, we’ll provide instructions on the next steps. Please do not send an item back unless we’ve instructed you to do so.

You can always contact us for any return question at dollplaza@vintagedollplaza.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Vintage never-removed-from-box (NRFB) items are not eligible for returns. For a vintage NRFB collectible, its original sealed box and packaging are part of the item's condition and value, not disposable shipping packaging. An NRFB item opened after delivery is no longer NRFB.  Claims that an item arrived damaged or not as described are assessed separately. Original vintage threads and materials can be fragile and may give way during transport despite careful packing. For example, shoes secured by aged threads may come loose and move inside the original box. We cannot ensure they are secured without opening the box and changing its never-removed-from-box status, or padding without risking damage that could puncture the fragile original cellophane. Shoes coming loose this way during shipping are an age-related risk of vintage NRFB items and are not, by themselves, treated as a defect for return purposes. Another shipment can cause further damage. If an item arrives crushed or not as described, contact us promptly with details and photos so we can assess the issue against the listing and applicable rights.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within two business days of our receiving your return parcel. Please remember it can take some time for your payment provider to process and post the refund too even though we have issued the funds from our end.